How to resolve connection failure & timed out error messages

Really useful advice if you ever cannot access an eresource. Give it a go and let us know how you get on.

ejournals@cambridge

Connecting via EZproxy links

Some users have reported seeing error messages when connecting to resources via EZproxy links, both on and off campus.  Usually these links are in iDiscover or in the ejournals A-Z.  Over the next several weeks we are aiming to upgrade our EZproxy server, which we expect to have a beneficial effect regardless, and will be the first step towards resolving the issue.

Typical messages users have reported are: “Connection to libsta28.lib.cam.ac.uk:2048 was interrupted while the page was loading”, “This site can’t provide a secure connection” or a time out message. As we do not have a solution now, we offer the following work-arounds.  If none of these work for you, please report the issue using the form here.  Thank you for your patience.

These steps should be followed in order to regain access:

  • Clear all the cookies, browsing history and cache of your browser and restart…

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